Refund Policy

💸 Refund Policy – Ruvana Fashion

At Ruvana Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

🔁 Returns & Exchanges

  • Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Products purchased during sale or clearance are not eligible for return or refund unless they are damaged or defective.

📦 How to Request a Return

  • Email us at support@ruvanafashion.com with your order ID and the reason for return.

  • Our support team will guide you through the return process.

  • Once the returned item is received and inspected, we will notify you of approval or rejection.

💰 Refunds

  • Approved refunds will be processed to the original payment method.

  • Refunds are initiated within 5–7 business days after product inspection.

  • Shipping charges, if any, are non-refundable unless the product is defective or incorrect.

🚚 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.
We will arrange a replacement or full refund at no additional cost.

❌ Non-Returnable Items

  • Used or washed products

  • Products without original tags or packaging

  • Innerwear, socks, or personal care items (for hygiene reasons)

📍 Return Shipping

  • Customers are responsible for return shipping charges unless the item is defective or incorrect.

  • Ruvana Fashion is not responsible for loss or damage during return transit.

📞 Need Help?

For any questions regarding refunds or returns, please contact us at:
📧 support@ruvanafashion.com
🕒 Monday – Friday | 9:00 AM – 6:00 PM

Ruvana Fashion reserves the right to modify this policy at any time without prior notice.