Refund Policy

💸 Refund Policy – RUVANA FASHION

At Ruvana Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

🔁 Returns & Exchanges

  • Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Products purchased during sale or clearance are not eligible for return or refund unless they are damaged or defective.

📦 How to Request a Return

  1. Email us at support@ruvanafashion.in with your Order ID and the reason for return.

  2. Our support team will guide you through the return process.

  3. Once the returned item is received and inspected, we will notify you of approval or rejection.

💰 Refunds

  • Approved refunds will be processed to the original payment method.

  • Refunds are initiated within 5–7 business days after product inspection.

  • Shipping charges, if any, are non-refundable unless the product is defective or incorrect.

🚚 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.

We will arrange a replacement or full refund at no additional cost.

❌ Non-Returnable Items

  • Used or washed products

  • Products without original tags or packaging

  • Innerwear, accessories, or personal care items (for hygiene reasons)

📍 Return Shipping

  • Customers are responsible for return shipping charges unless the item is defective or incorrect.

  • Ruvana Fashion is not responsible for loss or damage during return transit.

📞 Need Help?

For any questions regarding refunds or returns, please contact us at:

📧 support@ruvanafashion.in
🕒 Monday – Saturday | 9:00 AM – 7:00 PM

Ruvana Fashion reserves the right to modify this policy at any time without prior notice.