❓ Frequently Asked Questions (FAQ) – RUVANA FASHION

1. What products does Ruvana Fashion offer?

Ruvana Fashion offers stylish and comfortable women’s fashion including dresses, tops, co-ord sets, kurtis, jeans, ethnic wear, western wear, and everyday fashion essentials designed for modern style and all-day comfort.

2. How do I place an order on Ruvana Fashion?

Browse our collections, select your preferred size and colour, add items to your cart, and complete checkout using our secure payment options.

3. What payment methods are accepted?

We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on selected products and locations. Availability will be shown during checkout.

5. How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location and courier partner.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email to track your delivery in real time.

7. What is your return and refund policy?

We offer a 7-day return policy on eligible products. Items must be unused, unwashed, and in original condition.

Please refer to our Refund Policy page for complete details.

8. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery along with clear photos or videos. We will arrange a replacement or refund at no extra cost.

9. How do I choose the right size?

Each product page includes a detailed size chart to help you select the best fit. If you are between sizes, we recommend choosing the larger size.

10. Are Ruvana Fashion products true to size?

Yes, our products are designed to be true to size. Fit details are clearly mentioned on each product page.

11. Can I cancel my order?

Orders can be cancelled before dispatch only. Once the order has been shipped, cancellations are not permitted.

12. How can I contact Ruvana Fashion support?

You can reach our support team at:

📧 support@ruvanafashion.in
🕒 Monday – Saturday | 9:00 AM – 7:00 PM

13. Is my personal information safe on Ruvana Fashion?

Absolutely. We use secure systems to protect your personal data. Please review our Privacy Policy for more information.

14. Do you offer discounts or promotions?

Yes! Follow us on social media or subscribe to our newsletter to stay updated on new launches, special offers, and exclusive promotions.